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FAQ

Frequently Asked Questions 

Welcome to the Mums Lounge Shop. In an effort to support local small businesses and celebrate the creativity, talent and exceptionally high quality products that our homegrown sellers have to offer, we’ve brought them all together in one easy to shop place. Our editorial team have carefully handpicked the most gorgeous gifts and goodies so that you can purchase from a wide selection of small businesses from the comfort of your own home, with the convenience of paying just one standard shipping fee.  

 

How does it work? 

Basically, it works like any other shopping website. You can browse the products and fill up your basket just as you normally would. At the checkout, your items will be calculated and just one standard shipping fee added.  

Each seller you have ordered from will personally send your ordered items to you. 

 

When can I expect to receive my items? 

All of our sellers guarantee to ship between 3-5 days after you’ve placed an order. This timeframe can be dependent on whether your item is made to order (such as personalised itemsor in stock. However, many items may be dispatched the same day.  

Sit tight. It’ll be worth the wait.! 

 

What if I am not happy with my item or change my mind? 

In the unlikely event that you wish to return or exchange an item our customer support team will be on hand to liaise with the seller on your behalf.  

Items can be returned or exchanged up to 30 days after purchase, and must be sent back within 10 days of notifying us of your intention to return.  Please contact our support team for more details on this process: info@mumslounge.com.au 

Please note: Return delivery is at the buyers own cost. 

 

Who do I contact if I have a question about an item? 

Please contact our friendly customer support team on info@mumslounge.com.au with any questions you may have, and they’ll be only too happy to help.